In This Article:
- Downloading Prior Purchases
- Check Email Subfolders
- Purchases Made With PayPal
Downloading Prior Purchases
All prior purchases can now be recovered or re-accessed using the link below: https://transactions.sendowl.com/order_recoveries/new?merchant_id=126893
Check Email Subfolders
Typically download links are sent within the first 10 minutes after purchase, sometimes within 60 seconds. If email confirmation from PRO EDU has not been received (firstname.lastname@example.org) first please ensure that the links did not get caught in a junk mail/spam folder.
Email #1: Order Confirmation with your order # and confirmation that payment was received
Email #2: Receipt that contains the billing info, name, price, and also a 15-30% discount code for the next purchase, valid for 45 days after purchase.
If a confirmation email with the order number and/or the receipt is not received check the junk mail/SPAM folder to see if the email communication was caught there by accident.
It is possible the email was entered incorrectly at the time of the order. If an email confirmation is not received within 20 minutes, email email@example.com with the full name and email address so we may the purchase can be verified and the correction to the email address can be made.
Purchases Made With PayPal
If purchased with PayPal but didn't use the official PayPal email associated with the PayPal account, please check the PayPal email address for the download links to get the product. As a PayPal requirement, the product purchased must be sent to a PayPal email on file.